About

build trust. foster loyalty. drive growth.

About Us

At our core, we're a team of innovators driven by a passion to revolutionize the way organizations interact with their customers in the Web3 space. Our journey began with a simple yet profound realization: the current state of technical support and community moderation in Web3 was falling woefully short of expectations. Frustrated by the lack of personalized, efficient, and empathetic support, we set out to create a better way.

We assembled a team of crypto-native experts with a deep understanding of the unique challenges and opportunities presented by blockchain technology, cryptocurrency, and decentralized communities. Together, we designed and developed a suite of premium, full-service customer experience solutions tailored to the specific needs of Web3 organizations.

Our mission is to empower Web3 organizations to build trust, foster loyalty, and drive growth through exceptional customer experiences.

We achieve this by providing comprehensive support solutions that combine human empathy with cutting-edge technology. From community moderation and technical support, to content creation and social media management, our services are designed to help Web3 organizations navigate the complexities of our industry while delivering world-class support to their communities.

By combining expertise in Web3 with a data-driven and customer-centric approach, we've created a new standard for customer experience. Whether you're a startup or an established player in the Web3 space, we invite you to join us on this journey to redefine the customer experience and unlock the full potential of your community. Interested in working at Wizardly? Check out our open career opportunities.

Work at Wizardly

Our Services

We offer a wide range of full-service premium customer experience solutions, including but not limited to:

Community moderation

Technical support

Technical support management

Social media management

Customer service platform setup

Bug tracking and incident management

AI integration and training

Every plan is custom built for the specific needs of your organization. Contact us today to schedule a free initial consultation.

Frequently Asked Questions

Please reach out to jake@wizardly.xyz if you cannot find an answer to your question.

What services does Wizardly offer?

We offer full-service customer experience solutions, including but not limited to community moderation, technical support, content creation, support team management, bug tracking, operational process creation, and social media management.

Where can I find pricing for Wizardly?

All of our plans are individually custom tailored to meet the needs of our clients. We are flexible and will work with you on a price point and/or contract term that fits your needs.

What makes Wizardly different than other technical support or community moderation organizations?

Every Wizardly staff member is a crypto-native wizard. We have been involved in managing some of the largest communities in Web3. Our founder built and managed the technical support teams at ShapeShift, Input Output, and 0x. When you use Wizardly, you are making a statement to your community that you actually care about the customer experience.

Why should I choose Wizardly?

We're not just another agency or organization, our services are premium. With Wizardly, you don't need to source and hire your own support and moderation staff. You just hire us. You get immediate access to crypto-native wizards who you do not need to train on your products. Most of all, you get confidence in knowing that your community is properly supported, and real tangible results.

How can I contact the Wizardly team?

Email jake@wizardly.xyz to set up a free initial consultation. We will explore your needs and create a custom plan to help you reach your goals.

Do you offer custom plans?

Yes! All of our plans are custom tailored to meet the needs of our clients. We are flexible and will work with you on a price point and/or contract term that fits your needs.

Where is the Wizardly team located?

We are fully remote, with a notable presence in USA, Brazil, and the Philipines. We do not have an office, and we never intend to open one.

Do you offer a free consultation?

Yes. Email jake@wizardly.xyz to schedule a free consultation.

Which customer service platforms does Wizardly have experience in managing?

We use Intercom, Zendesk, Discord, Telegram, Stack Exchange, Freshdesk, ServiceNow and more. For new platform implementations, we generally have a preference towards Intercom, but this is entirely dependent on the needs of your organization.

Which languages do you offer services in?

Primarily English, but we have staff members who speak fluent Portuguese, Spanish, and Filipino. If you have language-specific needs outside of these areas, we can source talent from anywhere in the world via our expansive network of professionals.

Do you offer yearly discounts?

Yes, we offer substantial discounts on contract terms with a duration of 12 months or more.

Can I pay for Wizardly services in crypto?

Absolutely, we actually prefer it. We accept payment in all liquid cryptocurrencies.

Does the Wizardly team offer phone support plans?

No, we do not offer phone support. We provide support services in written format only.

Is Wizardly hiring?

We are always hiring crypto-native moderators, technical support agents, community managers, social media managers, and technical support managers. We also have a 4 month internship program designed for college students who want to gain experience in Web3. Check out our careers page and apply now: https://wizardly.xyz/careers

build trust. foster loyalty. drive growth.

About Us

Our Services

Frequently Asked Questions

Contact Us

Or email jake@wizardly.xyz to schedule a free initial consultation.